Returns & Exchanges

At Julbo Eyewear, we want you to be completely satisfied with your high-performance frames. If your purchase doesn't meet your expectations, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the eyewear in its original protective case and packaging, ensuring all tags and accessories are included to qualify for a full refund.

3

Attach the Shipping Label

Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your return box.

4

Receive Your Refund

Once our warehouse inspects your returned items, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing